Experts in credentialing and provider enrollment have noticed a trend taking place in communities across the U.S., one that directly affects health care systems with a provider roster of 100 or less. Despite that each provider file requiring credentialing and verification should be given the same diligent attention to maintain accuracy and high quality, massive national credentials verification organizations (CVOs) are downsizing their number of customer accounts by imposing a provider minimum on health care organizations. Often, hospitals are unaware of the change until they receive a letter or notification that they will no longer be covered and will not have access to the services needed for verification.
Some large CVOs have even sent letters mid-process requiring the verification of physicians, advanced practice providers, behavioral health providers, certified nurse anesthetists and other health care professionals. Given the already stretched workforce at most hospitals, this creates another added burden to staff and an interruption of workflow.
The trend is counter intuitive as we might assume the larger the organization, the more automation. The catch is that the human part of credentialing includes setting up a new account and working with a frontline team at the hospital that may turn over more often than in the past given these changing times. Washington Hospital Services has helped solve both issues by working on a competitive contract and rates for credentialing and provider enrollment with Hospital Services Corporation, an expert who employs a flexible process where no organization is too big or too small.
Hospital Services Corporation (HSC) comes alongside a hospital’s team or designee with automation for the components of the verification process that do not require the human touch, and expertise in the areas that do. As a certified NCQA CVO with “perfect files*”, HSC processes initial applications for privileges in an average of 18 days. HSC software developers adapt the software to the changing needs of the health care industry, and the paperless process ensures accuracy and ease starting with an initial request all the way through transfer of information back to the hospital team. Most importantly, HSC credentials verification staff have the knowledge and skills to shorten the time for your new providers to be verified so that they may treat patients faster.
In a time when health care systems need to be as resourceful and efficient as possible, Hospital Services Corporation can provide a user friendly and exceptional solution to the provider roster minimum.
Hospital Services Corporation is a Washington Hospital Services Industry Partner. The Industry Partner program connects hospitals with product and service organizations to create efficiencies, lower costs and deliver exceptional health care. For more information about Hospital Services Corporation or the WHS Industry Partner Program, contact Ed Phippen at edp@wsha.org or call (206) 216-2556.
*March 2021 quote of from NCQA evaluator assigned to evaluate Hospital Services Corporation. Hospital Services Corporation has been NCQA certified since 1997 and focuses on hospitals of all sizes in 19 states, many via contracts designed by Hospital Associations and Shared Services entities.
